Refund Policy

We are committed to ensuring a smooth and satisfactory shopping experience. If you're not completely satisfied with your purchase, please review our return policy below.

1. Return Period

You have 30 days from the date of delivery to request a return.

  • Returns requested after 30 days are not eligible for a refund or exchange.

2. Eligibility Criteria

To qualify for a return, the item must meet all of the following conditions:

2.1. Unused and Undamaged – The item must be in its original condition without signs of wear, tear, or alteration.
2.2. Original Packaging – The product must be returned in its original packaging or equivalent protective packaging.
2.3. Product-Specific Conditions – Some items (e.g., hygiene products, perishable goods, personalized items) may not be eligible for return.

  • Please contact customer support to confirm the return eligibility of specific items.

3. Return Process

To initiate a return, follow these steps:

3.1. Contact Customer Support – Within the 30-day window, reach out via email or phone with your order number and reason for return.
3.2. Get Approval – If approved, you will receive a Return Merchandise Authorization (RMA) number along with return instructions.
3.3. Package Securely – Repackage the item securely and clearly label it with the RMA number.
3.4. Return Shipping –

  • You are responsible for the return shipping costs unless the return is due to our error or a defective item.

  • We recommend using a trackable shipping service to ensure successful delivery.

4. Inspection and Refund Process

Once we receive your returned item:

4.1. It will be inspected to verify eligibility.
4.2. If approved, the refund will be processed using your original payment method.
4.3. Refunds exclude shipping or handling charges.
4.4. Please allow time for the refund to reflect in your account, depending on your payment provider.

5. Exchanges

If you'd like to exchange a product:

  • Please follow the return process above.

  • Then, place a new order for the desired item to ensure faster processing.

6. Non-Returnable Items

The following items are not eligible for return:
6.1. Gift cards
6.2. Downloadable software
6.3. Final sale or clearance items

  • Refer to product listings or contact customer support for clarification.

7. Damaged or Defective Items

If your item arrives damaged or defective:
7.1. Contact customer support immediately.
7.2. We will resolve the issue by offering a replacement, refund, or other appropriate solutions.

If you have any questions or concerns regarding this policy, please don’t hesitate to contact our customer support team. We are here to help!