Shipping Policy

Our Commitment to Seamless Shipping
We are dedicated to ensuring a hassle-free and efficient shipping experience. Please read the details of our shipping policy below:

1. Order Processing Time

1.1. Orders are processed within 24–48 hours after payment confirmation.
1.2. Our team works diligently to prepare and dispatch your items as quickly as possible.

2. Shipping Methods

2.1. We use trusted and reliable shipping carriers to ensure secure and timely delivery.
2.2. The shipping method for your order is selected based on:

  • Destination

  • Size and weight of the package
    2.3. We primarily offer standard shipping for most orders.

3. Shipping Costs

3.1. Orders under £50 will incur a flat shipping fee of £4.99.
3.2. Orders over £50 qualify for free shipping.

4. Estimated Delivery Time

4.1. Standard shipping typically takes 8–12 working days from the date your order is processed.
4.2. Please note: delivery times are estimates and may vary due to:

  • Customs clearance

  • Weather conditions

  • Other unforeseen delays

5. Order Tracking

5.1. Once your order is shipped, you will receive a tracking number via email or in your customer account.
5.2. Tracking information may take up to 48 hours to update in the carrier’s system.
5.3. You can use this tracking number to monitor your shipment online.

6. Address Accuracy

6.1. Please ensure that your shipping address is complete and accurate at checkout.
6.2. We are not responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

7. Non-Delivery or Lost Packages

7.1. In rare cases where a package is not delivered or is lost in transit, contact our customer support immediately.
7.2. We will initiate an investigation with the shipping carrier.
7.3. Based on the outcome, we will arrange for a replacement or refund as appropriate.

If you have any further questions or concerns about our shipping policy, please don’t hesitate to contact our customer support team. We appreciate your trust and patience as we work to deliver your orders swiftly and securely.